Unified Commerce
We are a certified Shopify Plus Partner offering Unified Commerce consulting, helping Australian retailers and enterprise brands connect every channel, system, and customer touchpoint.
End-to-end expertise to connect your commerce
Customers already expect every channel to know them, remember them, and serve them instantly. The next battleground is invisible: predictive experiences powered by AI and real-time data. Personalised offers triggered by behaviour, inventory decisions made before demand spikes, and service interactions that never start cold.
Our team of strategists, designers, architects, engineers, and analysts work together to move retailers from fragmented omnichannel to a connected, customer-centric operation. We bring the full breadth of capability needed to define your vision, design the experience, align your operating model, integrate your technology, and ship measurable outcomes, all under one roof.
Wherever you are on the journey, Restive can help you take the next step. Request a Unified Commerce audit and we will show you where the biggest opportunities lie.
What does Unified Commerce look like?
People, channels, and data, working as one. Unified Commerce sits at the intersection of three connected forces. When they work together, you stop managing systems and start delivering experiences.
People
Customers, users, and staff. We start with the outcomes your customers are trying to achieve, where they hit friction, and whether your teams are aligned to solve real customer jobs rather than channel-specific tasks.
Channels
Store, web, app, and support. We design for how customers actually move between touchpoints, making sure journeys can start in one channel and finish in another without losing context or momentum.
Data
Technology, insights, and AI. We help you build a unified view of each customer across touchpoints, use data to power real-time personalisation, and apply AI to augment human decisions rather than just automate tasks.
Unified Commerce isn’t a platform. It’s a capability. We work across Shopify Plus, custom-built commerce stacks, enterprise platforms, and hybrid architectures to build the right foundation for your business. As a certified Shopify Plus Partner in Melbourne, we can also help you evaluate whether Shopify belongs in your stack.
Where are you on the Unified Commerce Readiness Ladder?
Most Australian retailers sit between Steps 2 and 3: platform-led, with some automation in place but still fragmented at the customer experience layer. The gap between Step 3 and Step 5 is where competitive advantage lives. Whether you are starting your omnichannel journey or scaling an existing platform, we meet you where you are.
Channel-led
- Disjointed UX
- Siloed data
- Competing priorities
Fragmented experience
- Web, app, store inconsistent
- Loyalty and cart don’t persist
- Fulfilment confusion
Platform-led
- Lag between insight and action
- Some campaign automation
- Foundational data stitched
Experience-led
- Seamless cross-channel journeys
- Loyalty and inventory visible
- Cross-channel KPIs
Connected Customer-Centric
- Hyper-personalised CX
- Efficient operations at scale
- Teams around journey
Our Unified Commerce framework
Omnichannel Strategy and Maturity Assessment
We assess your Unified Commerce maturity using our Readiness Ladder, benchmark you against peers, and define a prioritised roadmap. You will know exactly where you stand and which initiatives unlock the most value first.
Customer Research and Experience Design
We translate strategy into future-state customer journeys and experience blueprints. Through lean research and continuous validation, we design intuitive, consistent experiences across web, app, store, and support.
Business and Operating Model Design
Unified Commerce fails without the right operational engine. We align your people, KPIs, governance, and ways of working so cross-functional teams can deliver consistent experiences, breaking down the silos that fragment journeys.
Unified Commerce Technology and Data Architecture
We assess your tech stack, define the future-state architecture, and design the integration blueprint that connects siloed systems. Whether your foundation is Shopify Plus, composable commerce, or a custom enterprise build.
Agile Delivery and Omnichannel Execution
We embed agile squads into your teams to accelerate execution, prioritise for value, and remove blockers. Through continuous build, measure, and learn cycles, we ship features fast and prove ROI with measurable outcomes.
Unified Commerce, delivered
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